Section outline

  • ServiceNow

    • You can log a helpdesk ticket on ServiceNow by clicking the link on the MyGuildhall homepage.
    • A guide on how to login and use the portal can be found here
    • Once logged in you can report an issue (Fault) or (Request) a service (access to systems/ file permissions etc.).



    Contacting IT:
    • You can visit us in the Silk Street Building, 1st Floor, room 139 or at Milton Court, 4th Floor. (Take a right from the Lift, through the double doors, and the second door from the right)
    • You can log a support call on the self service portal on the forum (under apps and tools).
    • You can call us internally on 7870, or externally on 020 7382 5277.
    IT hours of availability:
    • We are available onsite and on the phone Monday – Friday 08:30 to 18:15 during term time. And 09:15 to 17:00 when out of term.
    • On Saturdays, only during term time, we are available on site and on the phone during 09:15 to 13:00.