Topic outline

  • How to contact us

    Contacting IT:

    • You can visit us on Level 2 (aim for the “Frobisher Lift West” entrance and through the door on the right).
    • You can log a support call on the self service portal on the forum (under apps and tools). (Demo this)
    • You can call us internally on 7487, or externally on 020 7382 7266.

    IT hours of availability:

    • We are available onsite and on the phone Monday – Friday 0830 to 1900.
    • On weekends, and Bank holidays, we are available on the phone 0830 to 1615.

    ServiceNow

    • You can log a helpdesk ticket on ServiceNow by clicking the link on the Barbican Forum homepage.
    • A guide on how to login and use the portal can be found here
    • Once logged in you can report an issue (Fault) or request a service (access to systems/ file permissions ect).

  • Voicemail

    • Voicemail can be retrieved on 8401 on your handset. Or from another handset internally using 8402.
    • You will be asked to set a new password. This will change every 90 days. This cannot be 4 numbers the same or 4 consecutive numbers (8888/1234/4321).
    • To enter a new greeting its option 6.
    • To delete all messages its option 9.
    • Access voicemail remotely using 0207 382 2352.
    • You should have received an email with your name, pin, and voicemail pin when you started.