Topic outline

  • How to contact us

    Contacting IT:

    • You can visit us on Level 2 (aim for the “Frobisher Lift West” entrance and through the door on the right).
    • You can log a support call on the self service portal on the forum (under apps and tools). (Demo this)
    • You can call us internally on 7487, or externally on 020 7382 7266.

    IT hours of availability:

    • We are available onsite and on the phone Monday – Friday 0830 to 1900.
    • On weekends, and Bank holidays, we are available on the phone 0830 to 1615.

    ServiceNow

    • You can log a helpdesk ticket on ServiceNow by clicking the link on the Barbican Forum homepage.
    • A guide on how to login and use the portal can be found here
    • Once logged in you can report an issue (Fault) or request a service (access to systems/ file permissions ect).

  • Barbican Forum

    • The forum is the intranet for the Barbican https://barbicanforum.barbican.org.uk/
    • When using IE you are automatically logged in. With Chrome and Firefox you need to use your email address and network password.
    • Click on “apps and tools” at the top and you can select all the useful tools such as IT, facilities helpdesk, engineering, city people, CBIS, etc.
    • Click on “People” to search for phone numbers.
    • For new starters/leavers use the “IT Forms” under apps.