Guildhall School IT Induction
Topic outline
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General
Welcome to the Guildhall School IT induction. Please read carefully through each section of this course.
For any questions regarding this course, please refer to the IT Services intranet page.
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ServiceNow
- You can log a helpdesk ticket on ServiceNow by clicking the link on the MyGuildhall homepage.
- A guide on how to login and use the portal can be found here
- Once logged in you can report an issue (Fault) or (Request) a service (access to systems/ file permissions etc.).
Contacting IT:
- You can visit us in the Silk Street Building, 1st Floor, room 139 or at Milton Court, 4th Floor. (Take a right from the Lift, through the double doors, and the second door from the right)
- You can log a support call on the self service portal on the forum (under apps and tools).
- You can call us internally on 7870, or externally on 020 7382 5277.
IT hours of availability:
- We are available onsite and on the phone Monday – Friday 08:30 to 18:15 during term time. And 09:15 to 17:00 when out of term.
- On Saturdays, only during term time, we are available on site and on the phone during 09:15 to 13:00.