Topic outline

  • How to contact us

    Contacting IT:

    • You can visit us on Level 2 (aim for the “Frobisher Lift West” entrance and through the door on the right).
    • You can log a support call on the self service portal on the forum (under apps and tools). (Demo this)
    • You can call us internally on 7487, or externally on 020 7382 7266.

    IT hours of availability:

    • We are available onsite and on the phone Monday – Friday 0830 to 1900.
    • On weekends, and Bank holidays, we are available on the phone 0830 to 1615.

    ServiceNow

    • You can log a helpdesk ticket on ServiceNow by clicking the link on the Barbican Forum homepage.
    • A guide on how to login and use the portal can be found here
    • Once logged in you can report an issue (Fault) or request a service (access to systems/ file permissions ect).

  • Your Network Credentials

    • Your username is first initial and surname (IE John Smith is “Jsmith”).
    • Your network password must be at least 15 characters long, and contain a mix of lower case, upper case, digit and/or special characters. (ie P1n34pple!)
    • Must not contain your name, account name, 2 consecutive letters of your name, or “Barbican”.
    • Expires every 365 days.
    • Remember to update this in any apps or stored passwords on mobile devices so your password doesn’t lock out!