Topic outline

  • How to contact us

    Contacting IT:

    • You can visit us on Level 2 (aim for the “Frobisher Lift West” entrance and through the door on the right).
    • You can log a support call on the self service portal on the forum (under apps and tools). (Demo this)
    • You can call us internally on 7487, or externally on 020 7382 7266.

    IT hours of availability:

    • We are available onsite and on the phone Monday – Friday 0830 to 1900.
    • On weekends, and Bank holidays, we are available on the phone 0830 to 1615.

    ServiceNow

    • You can log a helpdesk ticket on ServiceNow by clicking the link on the Barbican Forum homepage.
    • A guide on how to login and use the portal can be found here
    • Once logged in you can report an issue (Fault) or request a service (access to systems/ file permissions ect).

  • Using the Barbican Telephone System

    • Direct numbers are 0207 382 xxxx (where xxxx is our extension number).
    • All other numbers are 0207 638 4141 and the caller enters your extension.
    • External and internal callers to switchboard (0) can use the voice connect system to say the name of the person they want to speak to or enter the extension number.
    • Call CoL numbers quickly using 54xxxx (where xxxx is their extension number). They can return the favour using 84xxxx.
    • Phones are largely IP phones which enable hot desking. Please call the service desk if you need the pin or the name resetting on the extension.