Topic outline

  • How to contact us

    Contacting IT:

    • You can visit us on Level 2 (aim for the “Frobisher Lift West” entrance and through the door on the right).
    • You can log a support call on the self service portal on the forum (under apps and tools). (Demo this)
    • You can call us internally on 7487, or externally on 020 7382 7266.

    IT hours of availability:

    • We are available onsite and on the phone Monday – Friday 0830 to 1900.
    • On weekends, and Bank holidays, we are available on the phone 0830 to 1615.

    ServiceNow

    • You can log a helpdesk ticket on ServiceNow by clicking the link on the Barbican Forum homepage.
    • A guide on how to login and use the portal can be found here
    • Once logged in you can report an issue (Fault) or request a service (access to systems/ file permissions ect).

  • Printers

    Printers are managed by Facilities, Security and IT.

    • For networking issues, such as printer offline, contact IT.
    • For staff pass issues, such as not being able to log in, contact security.
    • For paper and ink issues, or paper jams, contact Facilities.
    • You can print from any large printer using your pass. Tap your pass on the card reader top log in. Click on SAFE Q to either print from your queue, or scan to your email.