Topic outline

  • How to contact us

    Contacting IT:

    • You can visit us on Level 2 (aim for the “Frobisher Lift West” entrance and through the door on the right).
    • You can log a support call on the self service portal on the forum (under apps and tools). (Demo this)
    • You can call us internally on 7487, or externally on 020 7382 7266.

    IT hours of availability:

    • We are available onsite and on the phone Monday – Friday 0830 to 1900.
    • On weekends, and Bank holidays, we are available on the phone 0830 to 1615.

    ServiceNow

    • You can log a helpdesk ticket on ServiceNow by clicking the link on the Barbican Forum homepage.
    • A guide on how to login and use the portal can be found here
    • Once logged in you can report an issue (Fault) or request a service (access to systems/ file permissions ect).

  • Your Network Drives

    • Your desktop is NOT backed up, so please do not store important information here!
    • Your “My documents” folder is actually your personal “i” drive.
    • The “o” drive is departmental only.
    • The “p” drive is a public folder.
    • Backups are run nightly at around midnight.
    • If you need a file retrieving, please contact IT stating file name, type, location and last known date.
    • If you need access to a network area, please contact IT to arrange this.