Topic outline

  • How to contact us

    Contacting IT:

    • You can visit us on Level 2 (aim for the “Frobisher Lift West” entrance and through the door on the right).
    • You can log a support call on the self service portal on the forum (under apps and tools). (Demo this)
    • You can call us internally on 7487, or externally on 020 7382 7266.

    IT hours of availability:

    • We are available onsite and on the phone Monday – Friday 0830 to 1900.
    • On weekends, and Bank holidays, we are available on the phone 0830 to 1615.

    ServiceNow

    • You can log a helpdesk ticket on ServiceNow by clicking the link on the Barbican Forum homepage.
    • A guide on how to login and use the portal can be found here
    • Once logged in you can report an issue (Fault) or request a service (access to systems/ file permissions ect).

  • Remote Access Tools

    • You can access all the Microsoft tools, including email, from portal.office.com or outlook.office.com.
    • Simply use your Jsmith@barbican.org.uk address then use your network password when the barbican page is presented.
    • If your job role requires more full featured remote access, and your role doesn't come with a Barbican Direct access laptop, then your line manager can request one.
    • To do this please read the policy here.
    • Your line manager can email - dominic.smith@barbican.org.uk - if they believe your meet the criteria.