Topic outline

  • How to contact us

    Contacting IT:

    • You can visit us on Level 2 (aim for the “Frobisher Lift West” entrance and through the door on the right).
    • You can log a support call on the self service portal on the forum (under apps and tools). (Demo this)
    • You can call us internally on 7487, or externally on 020 7382 7266.

    IT hours of availability:

    • We are available onsite and on the phone Monday – Friday 0830 to 1900.
    • On weekends, and Bank holidays, we are available on the phone 0830 to 1615.

    ServiceNow

    • You can log a helpdesk ticket on ServiceNow by clicking the link on the Barbican Forum homepage.
    • A guide on how to login and use the portal can be found here
    • Once logged in you can report an issue (Fault) or request a service (access to systems/ file permissions ect).

  • Tips on network security

    • Keep your passwords safe! Don’t write them down or store them somewhere easily readable.
    • Don’t leave sensitive information on your desk.
    • If you suspect you have a computer virus, notify IT on 7487 straight away,
    • Make sure you read the CoL employee handbook on Colnet concerning data security.
    • USB and Disc’s are encrypted as per the Encryption Policy for data protection. Although this shouldn’t wipe data, please back up the stick prior to plugging it in just in case.